Client Intake Support Representative (Part-time)

Description

About us:

We're on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We're creating game-changing technology to build America's biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.

What You'll Be Doing:

We're looking for a self-starter who enjoys a fast-paced work environment and wants to be the first line of communication between us and our clients. As a Client Intake Representative, you'll be the first person at Grow Therapy speaking to a potential new client who wants to book an appointment for mental health care. Your responsibilities will include:

• Use phone and email to effectively answer client questions and quickly and accurately book the client, if appropriate, with the right mental health provider for them.
• Report directly to our Client Intake Lead and will work closely with her to refine and execute best-in-class customer support.
• Get exposure to what it's like to build a business from the ground-up and you'll be able to drive real impact.

You'd be a great fit if...

• You love providing top-notch customer service

• You are a quick study who can learn how our platform works and explain it quickly and accurately on a call

• You enjoy solving problems on-the-fly and leading our clients through the booking process so they can have a (potentially life-changing) mental health appointment

• You have strong oral and written communications skills, and you feel comfortable speaking with clients calling to book a mental health appointment

• You can consistently commit 20 hours per week, preferably the same hours. Helpful if some of those hours are between 4:00 - 9:00 pm ET on Wednesdays and Thursdays.

• Previous call center experience highly preferred.

What We Offer:

• First-hand experience with foundational tactics for growth and customer success at a fast growing startup

• Meaningful relationships with our clients and your team

• The opportunity to drive impact from day one

• Competitive compensation

• Flexibility and convenience of remote work

• Growth opportunities within the company

• Highly engaged and supportive teammates with plenty of opportunities for fun

• Paid time off!

The salary for this position is $20.00 per hour.

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Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
• Flexible working hours and location (remote OR in-office, your choice!)
• Generous PTO
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

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